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Clinic opens as Phoenix VA deals with negligence allegations

Sen. Jeff Flake, left, R-AZ, shakes hands and speaks with Vietnam veteran Chuck Tharp, right, after a news conference where Flake and Sen. John McCain, R-AZ, discussed recent reports that dozens of VA hospital patients in Arizona may have died while awaiting medical care in the Phoenix VA Health Care System on Friday, April 18, 2014, in Phoenix. Last week's disclosures by current and former Department of Veterans Affairs employees is leading to investigations by the House Committee on Veterans Affairs and the Inspector General for the VA are looking into not only the deaths, but allegations of falsified record keeping and medical reporting. (AP Photo/Ross D. Franklin)

Sen. Jeff Flake, left, R-AZ, shakes hands and speaks with Vietnam veteran Chuck Tharp, right, after a news conference where Flake and Sen. John McCain, R-AZ, discussed recent reports that dozens of VA hospital patients in Arizona may have died while awaiting medical care in the Phoenix VA Health Care System on Friday, April 18, 2014, in Phoenix. Last week’s disclosures by current and former Department of Veterans Affairs employees is leading to investigations by the House Committee on Veterans Affairs and the Inspector General for the VA are looking into not only the deaths, but allegations of falsified record keeping and medical reporting. (AP Photo/Ross D. Franklin)

GILBERT, Ariz. (AP) — A new Phoenix-area clinic that is expected to serve thousands veterans opened Saturday as local VA officials face allegations of negligence.

The U.S. Department of Veterans Affairs’ new “super clinic” in Gilbert launched earlier this month but had a ribbon-cutting ceremony, the Arizona Republic reported.

The event comes as the Phoenix VA Health Care System faces allegations that several patients died waiting for medical care.

According to a July email exchange obtained by the newspaper (http://bit.ly/1io5qu4), employees at Carl T. Hayden Veterans Affairs Medical Center in Phoenix complained that officials were mischaracterizing data to claim they had successfully reduced wait times for patient appointments.

In an email, Damian Reese, a program analyst, said some veterans were waiting between six and 20 weeks to simply make an appointment.

Phoenix VA Health Care System Director Sharon Helman asked for an internal ethics review, according to the emails.

Helman told The Republic on Saturday that she was unaware of allegations involving veterans dying while awaiting care and manipulation of wait-time records until they were brought up in a congressional hearing this month.

“We’re very transparent, and we have a program where, if there is found to be any harm, we bring the veteran in and/or the family members and we are responsible and take accountability for that,” Helman said.

Sen. Bernard Sanders of Vermont, chairman of the Senate Veterans’ Affairs Committee, announced plans Thursday for a hearing on the accusations of gross mismanagement and neglect. The hearing will follow an investigation by the VA Office of Inspector General, Sanders said.

The Department of Veterans Affairs operates 18 outpatient clinics in Arizona along with three major hospitals in Phoenix, Tucson and Prescott.

The 60,000-square-foot outpatient facility in Gilbert took two years to build and fills a void left by a clinic at the former Williams Air Force Base in Mesa. It will keep patients in the suburbs east of Phoenix having to commute to central Phoenix, officials said.

Phoenix VA spokesman Scott McRoberts said veterans will receive primary and specialty care as well as dentistry and radiology services. There is also an on-site pharmacy and labs. Veterans will be able to take nutrition classes.

“We’re excited about the potential to increase access for veterans with the increased size that this facility has,” McRoberts said.

The agency is considering building two more clinics, but it has yet to settle on possible locations, he said.

Copyright 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

2 comments

  1. This is the only solution to the Veteran’s Administration and issues such as this:

    The Ft. Hood shooting, and Phoenix VA issues are prime examples as to why the Veteran’s Administration should not exist in the 21st Century. The situation in Phoenix is the norm not the exception. (The group was formed prior to the Phoenix VA revelations as the date of the PR indicates.) As one of our sayings go, “KILL THE VA BEFORE IT KILLS YOU.” The VA is a waste of nearly $200 billion in taxpayer money PERIOD.

    http://www.publishpr.com/189/veterans-group-formed-to-eliminate-the-veterans-administration

  2. I waited today for several hours for a phone appointment from my primary care provider at the Carl Hayden Medical Center in Phoenix Arizona. I tried to obtain an office visit but was denied and only permitted a phone appointment. After preparing my information and waiting for two hours, I received no call. I called the Gold Clinic to see why I did not receive my call but after a 40 minute wait the phone system terminated my call.
    Finally, after 103 attempts was able to schedule an MRI appointment, this allowed me to proceed with the now four month evaluation process. This is in an attempt to proceed with back surgery which I desperately need. After over fifty attempts to schedule my MRI exam, (each attempt consumes about fifteen minutes before the call is terminated) in frustration I went to Lima, Peru as suggested by my fiancé.
    There I visited with three spine specialist, received an MRI, X-Rays, CT scan, and blood work. Their recommendation was united in the need for immediate surgery to stop the ongoing damage, pain, and allow me an enhanced state of existence. They suggested I not wait as the nerve damage I was experiencing was aggressive, but I stated I would consult with my primary care provider in Phoenix at the VA.
    As of today I have no idea what, if any plan is in the works, if I can’t even have a phone appointment attended too; what should I believe?
    The cost of a prosthetic disc replacement in Lima is about $12,000 and there was really no waiting time. The evaluation process, consults, and recommendation in all took less than a week. After the frustration of over 100 calls just to make an MRI appointment, neglected appointments, and in the past poor recommendations for a procedure which was not in my best interest, I’m really having a hard time embracing the quality of care they brag so much about.
    Frustrated

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