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FAQ – Frequently Asked Questions

  1. How do I subscribe to Arizona Capitol Times?
  2. What is my username and/or password?
  3. Can more than one person use the same username and password?
  4. How do I register for digital access?
  5. How do I access the digital edition?
  6. How do I change my mailing or email address?
  7. Why am I no longer receiving my email alert?
  8. Can I pay by check over the phone?
  9. Why do I need to send payment to Pennsylvania and not to the local address?
  10. Why can’t I renew my subscription online?
  11. How can I get a receipt of my payment?
  12. How do I get additional help?
  1. How do I subscribe to Arizona Capitol Times?

    To subscribe, simply click here, or click on “Subscribe” at the top of the homepage or call the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time).

  2. What is my username and/or password?

    You need to register online to create a username and password. Your username will be the email address you used when ordering your subscription. If you know your username but not your password, go to the login page and click “forgot password.” Lastly, if you do not know either username or password, please call the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time) for help.

  3. Can more than one person use the same username and password?

    No. You cannot share usernames and passwords. Our website allows access for only one user per subscription.

  4. How do I register for digital access?

    You must be a subscriber to gain access to locked-down and subscriber-only content. To activate your digital account, contact the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time).

  5. How do I access the digital edition?

    You must be a subscriber to read the Digital Edition, an exact replica of the newspaper. On our home page, scroll down until you see a copy of the paper and a mention of the digital edition. Click and enter your username and password when prompted.

  6. How do I change my mailing or email address?

    With your username and password, you can change your address in the Account Center from our home page. Once there you can change your Delivery and Contact Information as well as your Online Account login. If you do not have a username and password, please register and then visit the Account Center again.

  7. Why am I no longer receiving my email alert?

    Several things can affect the delivery of your email to your inbox. The three most common reasons are:

    • Your email was stopped by a spam filter. Check you Spam or Junk folder to see if our messages ended up there. Check with your IT department about white listing our emails.
    • You may have opted out of receiving messages from us. the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time).
    • Your email may have bounced or rejected mail from us in the past which prevents our servers from emailing to your address again. Please call the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time) for help.
  8. Can I pay by check over the phone?

    No, all checks must be mailed to State Affairs Inc., PO Box 200844, Pittsburgh, PA 15251-0844

  9. Why do I need to send payment to Pennsylvania and not to the local address?

    Our lockbox is located in Pittsburgh. Payments are processed faster, meaning your subscription starts quicker, if payment is sent directly to Pittsburgh.

  10. Why can’t I renew my subscription online?

    You can renew your subscription online only if the rate and term of the subscription have not changed. Click here to login and renew your current subscription, or go to the subscribe page from the home page. Once there, click “Renew your subscription” and log into your account. If you are unable to renew online, please call the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time) for help.

  11. How can I get a receipt of my payment?

    To get a receipt of your payment for tax or other purpose, log into the Account Center from our home page and click “View Order History.”

  12. How do I get additional help?

    For any other questions regarding your subscription, please call the Arizona Capitol Times at 602-258-7026 (Monday – Friday, 8:30am to 4:30pm Mountain Time) or email us at mengelmann@stateaffairs.com.

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